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Busser - Guest Experience Specialist

2 months ago


Albuquerque, New Mexico, United States Range Cafe Full time

Job Summary:

The Busser - Guest Experience Specialist is a crucial member of our team at the Range Café, responsible for providing exceptional guest experiences through efficient and attentive table service. As a key contributor to our team's success, you will be expected to maintain high standards of cleanliness and organization in the dining area, ensuring a welcoming and comfortable environment for our guests.

Key Responsibilities:

  • Obtain service area assignment at the beginning of your shift and perform all necessary opening, closing, and ongoing side work.
  • Provide a positive and helpful attitude as a team member, greeting guests with a sincere and friendly greeting, and being mindful of their personal space.
  • Clear and reset tables, maintaining a clean work environment and dining area, and being prepared to assist in cleaning up any spills.
  • Take soiled tableware to the dish room and unload, sort, and stack dishes, glassware, silverware, etc., in designated areas.
  • Stock beverage service areas, including ongoing coffee and tea preparation, refilling ice bins, rolling silverware, emptying trash, and providing beverage and service support on the floor.
  • Promptly clean tabletops, chairs, and booths between seating, and reset and arrange tabletops using a tray or bus tub when clearing tables.
  • Extended support may include service details, such as condiments, to-go supplies, and communicating guests' needs to the appropriate team members and leaders.
  • Continuously walk through your section to identify opportunities to clear tables or refresh drinks, and be mindful of guests' personal space and utilize the best practice of G.R.O.W. - Guest Right of Way.
  • You may be asked to assist servers with taking beverage orders for newly seated tables, approaching guests with a friendly presence and offering a warm greeting.
  • Inspect and clean bathrooms frequently as informed or instructed by management and guests.
  • Be knowledgeable about basic information, such as the soup of the day or specials, and be prepared to answer guests' questions.
  • As you become accomplished and confident in your position, you will have the opportunity to provide light food service support, such as running chips and salsa or sides of chile to a table.
  • Thank guests as they are leaving and always greet them when they are entering.
  • Embody the core values of the Range Café and be an active team member in the positive culture we are creating to support our team and reach our goal of total guest amazement.

Overlapping Responsibilities:

Overlapping responsibilities is an understanding and working contract established to support team synergy and efficient performance for the restaurant as a whole. Defining job responsibilities for each position on the team is necessary but can also be misleading. Whenever there is time to support each other without injuring our position's priorities, we must endeavor to do so. Support for fellow team members reaches beyond defined position and duties. Be prepared to help fellow bussers, dishwashers, hosts, bakery/pantry, kitchen, expediters, servers, and team leaders; and benefit by expanding your knowledge, performance, and skill sets for all restaurant operations.

Qualifications:

  • No prior restaurant experience required.
  • Have working knowledge of the predominant language(s) of our guests.
  • Must possess, understand, and utilize a sense of urgency, and be able to work at a fast and efficient pace.
  • Be able to lift, reach, bend, and stoop.
  • Be able to safely lift and easily maneuver tableware frequently weighing up to 20 to 25 pounds.
  • Be able to multi-task.