Medical Assistant

6 days ago

Pleasant View, Tennessee, United States Vanderbilt University Medical Center Full time

Vanderbilt University Medical Center is a community of diverse individuals who come to work each day with the simple aim of changing the world. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.

The Certified Medical Assistant (CMA) will be responsible for assisting the provider in performing office examinations and procedures. Organizes and managers clinic patient flow. Gathers/documents patient screening data. Performs in-office diagnostic testing (e.g., Xray's, EKGs). Assists with patient and family education. Cleans rooms and instruments. Orders and distributes supplies. Schedule's appointments and testing, triages phone calls and emails, handles physician correspondence, and manages insurance referrals.

Key Responsibilities:

  • Customer Service
  • Uses current technology to pull patients expeditiously from waiting rooms to exam areas.
  • Proactively communicates delays to patients. Regulates patient flow/check-in as per protocol. Assists and covers the front desk and phones as needed.
  • Demonstrates professional behavior in all setting visible to patients and visitors.
  • Proactively identifies patient/visitor needs and takes steps to assist.

Planning and Managing Care

  • Gathers screening and other data for the health care team.
  • Demonstrates individual and team accountability by meeting basic patient/family needs:
    • Accompanies patients/families to exam rooms
    • Prepares patient for examination
    • Performs diagnostic testing (e.g., spirometry).
    • Works with MD/provider to maintain efficient, effective clinic flow; checks schedules and organizes patient flow. Assist in patient call-backs and call-in prescriptions under direction of the physicians
    • Assists MD/provider with routine office procedure
    • Facilitates identification of resources to meet patient healthcare needs

Continuous Learning

  • Participates in staff meetings.
  • Develops and achieves personal and professional goals.
  • Contributes to the achievement of VIP goals.
  • Participates in the quality improvement through data collection and documentation.

Communication and Collaboration

  • Communicates and collaborates effectively with all members of the health care team.
  • Coordinate's patient care as directed by the MD/provider
  • Uses EHR effectively.
  • Personal behavior positively influences environment.
  • Receives feedback in a respectful and positive manner
  • Triage's patient/family calls; responds to phone/email patient messages. Responds to patient questions/concerns/problems. Refers to immediate supervisor, clinic staff or provider
  • Regular and reliable attendance required
  • All other duties as assigned
  • Assists MD/provider with routine office procedure
  • Pulls patient charts for labs, x-ray reports, consultation letters and other clinical information
  • Assesses reason for visit along with documenting height, weight, temperature, and vital signs
  • Fulfills clerical responsibilities
  • Maintains patient charts and other care documents
  • Prepares diagnostic testing requisitions
  • Sends/receives and accurately routes referral and precertification information
  • Schedule's appointments
  • Handles physician correspondence
  • Communicates patient needs to MD/provider through accurate use of electronic health record task system.
  • Ensures cleanliness of exam room equipment, instruments; and keeps exam rooms adequately stocked. Restocks supplies as needed. Maintains an organized laboratory (inventory of medical supplies and vaccines)
  • Complies with all OSHA regulations and assists in maintaining regulatory compliance

Patient/Family Education

  • Distributes patient family education materials

We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

  • Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
  • Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
  • Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
  • Team Interaction: Provides guidance to entry level co-workers.

Estimated Salary: $45,000 - $60,000 per year

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