Documentation Specialist

2 weeks ago


Irvine, California, United States Alleviate Financial Solutions Full time
About the Role

We are seeking a highly skilled Documentation Specialist to join our team at Alleviate Financial Solutions. As a key member of our operations team, you will be responsible for maintaining and updating our documentation and policies to ensure compliance with industry standards and regulatory requirements.

Key Responsibilities:

  • Oversee the development and maintenance of Standard Operating Procedures (SOPs) and Policies and Procedures (P&Ps) for debt settlement and operational processes.
  • Implement and maintain a document control system to track changes and approvals.
  • Review and edit documents for clarity and consistency as needed.
  • Work closely with other departments to gather and validate information.
  • Provide guidance on documentation best practices across the organization.
  • Maintain a regular audit process to ensure documentation is current.
  • Develop and implement a communication strategy to notify stakeholders of documentation changes.

Requirements:

  • High school diploma or equivalent.
  • 2+ years of experience in documentation management or technical writing, preferably in the financial services or debt settlement industry.
  • Proficiency in document management software and version control systems.
  • Excellent writing and editing skills with attention to detail.
  • Experience in creating SOPs, P&Ps, and other technical documentation.
  • Excellent organizational and time management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

What We Offer:

  • A competitive hourly rate of $25.00 - $28.00 per hour, depending on experience.
  • A comprehensive benefits package, including health, dental, and vision benefits, as well as ancillary benefits such as legal services and disability insurance.
  • A generous PTO policy, including 80 hours of paid time off and 40 hours of sick pay.
  • Two health and wellness days per year.
  • Paid holidays.
  • A 401(k) plan that can be elected from day one of employment.

Why Join Us:

  • Alleviate Financial Solutions is a dynamic and growing company that is committed to providing effective debt relief solutions to individuals and families.
  • We offer a supportive and collaborative work environment, with opportunities for professional growth and development.
  • We are an equal opportunity employer and welcome applications from diverse candidates.

Location:

Irvine, CA

Job Type:

Full-time

Schedule:

8-hour shift, Monday to Friday, Onsite



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