Documentation Specialist
2 weeks ago
We are seeking a highly skilled Documentation Specialist to join our team at Alleviate Financial Solutions. As a key member of our operations team, you will be responsible for maintaining and updating our documentation and policies to ensure compliance with industry standards and regulatory requirements.
Key Responsibilities:
- Oversee the development and maintenance of Standard Operating Procedures (SOPs) and Policies and Procedures (P&Ps) for debt settlement and operational processes.
- Implement and maintain a document control system to track changes and approvals.
- Review and edit documents for clarity and consistency as needed.
- Work closely with other departments to gather and validate information.
- Provide guidance on documentation best practices across the organization.
- Maintain a regular audit process to ensure documentation is current.
- Develop and implement a communication strategy to notify stakeholders of documentation changes.
Requirements:
- High school diploma or equivalent.
- 2+ years of experience in documentation management or technical writing, preferably in the financial services or debt settlement industry.
- Proficiency in document management software and version control systems.
- Excellent writing and editing skills with attention to detail.
- Experience in creating SOPs, P&Ps, and other technical documentation.
- Excellent organizational and time management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
What We Offer:
- A competitive hourly rate of $25.00 - $28.00 per hour, depending on experience.
- A comprehensive benefits package, including health, dental, and vision benefits, as well as ancillary benefits such as legal services and disability insurance.
- A generous PTO policy, including 80 hours of paid time off and 40 hours of sick pay.
- Two health and wellness days per year.
- Paid holidays.
- A 401(k) plan that can be elected from day one of employment.
Why Join Us:
- Alleviate Financial Solutions is a dynamic and growing company that is committed to providing effective debt relief solutions to individuals and families.
- We offer a supportive and collaborative work environment, with opportunities for professional growth and development.
- We are an equal opportunity employer and welcome applications from diverse candidates.
Location:
Irvine, CA
Job Type:
Full-time
Schedule:
8-hour shift, Monday to Friday, Onsite
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