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Customer Support Representative

2 months ago

Oneonta, United States Sfcuonline Full time

Company Overview:

Sidney Federal Credit Union

As a part of our dedicated team, we focus on fostering an environment that encourages innovation and growth. We believe in empowering our employees to reach their full potential while delivering outstanding service to our members.

Position Title:

Member Service Representative (MSR II)

Location: Oneonta, NY

Role Summary:

The Member Service Representative plays a crucial role in providing support and services to our members and prospective members. This position involves engaging with individuals to assess their needs and recommending suitable products and services offered by the credit union.

Key Responsibilities:

  • Accurately process financial transactions in a timely manner.
  • Ensure precise cash handling and maintain an organized cash drawer.
  • Promote products and services through suggestive selling techniques.
  • Maintain a professional demeanor and communicate effectively with members and colleagues.
  • Adhere strictly to all organizational policies and procedures.
  • Deliver exceptional customer service consistently.

Qualifications:

  • Detail-oriented with strong written and verbal communication skills.
  • Proficient in cash handling and capable of balancing a cash drawer daily.
  • Ability to manage multiple tasks efficiently.
  • High school diploma or GED is required.
  • Preferred: 1 year of experience in cash handling or customer service.
  • Strong computer skills are essential.
  • Ability to maintain confidentiality at all times.

Benefits:

  • Paid time off and sick leave.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • Paid holidays.
  • 401(k) plan with competitive employer contributions.

Sidney Federal Credit Union is committed to equal employment opportunities and does not discriminate against any employee or applicant based on race, color, religion, age, sex, national origin, marital status, disability, veteran status, sexual orientation, genetic information, or any other category protected by law.