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Healthcare Customer Service Representative

2 months ago

Claremore, Oklahoma, United States Ardent Health Full time
Position Overview

We are seeking a dedicated full-time Patient Services Representative (PSR) to support our healthcare operations.

Key Benefits:

Our commitment to our employees includes:
  • Comprehensive medical, vision, and dental insurance, along with health savings accounts and flexible spending options.
  • Competitive compensation, generous paid time off, and a 401k retirement plan with company contributions.
  • Access to an employee assistance program and additional benefits.
About Our Facility:

Our medical center is a 49-bed acute care facility that provides a variety of inpatient and outpatient services, including maternity care, cardiology, emergency services, orthopedics, and more.
We foster a collaborative environment where every team member plays a vital role in delivering compassionate care and respecting diverse perspectives.

Core Responsibilities:
  • Deliver exceptional customer service while managing insurance verification, patient registration, payment processing, and data entry.
  • Ensure efficient patient flow and maintain accurate medical records, including scheduling appointments for healthcare providers.
  • Greet patients and visitors warmly, addressing their needs promptly and courteously.
  • Respond to phone inquiries in a friendly and professional manner.
  • Collect and confirm patient information for accurate registration.
  • Process payments for services rendered and complete necessary documentation for data entry.
  • Collaborate with team members to uphold the highest standards of patient care.
  • Adhere to all policies and procedures of the healthcare system.
Qualifications:

Required:
  • High School Diploma or GED.
Preferred:
  • Experience in customer service roles.
  • Familiarity with medical office operations.