Financial Services Representative

4 weeks ago


Richmond, Virginia, United States VCU Health Full time
Job Summary

The Financial Counselor plays a vital role in ensuring the smooth operation of our financial services. This position is responsible for registering patients, validating insurance eligibility, and collecting co-payments. The ideal candidate will provide exceptional customer service, assess patient financial responsibility, and assist patients in securing financial assistance and public benefit options.

Key Responsibilities
  • Register patients by securing accurate patient and insurance information
  • Validate insurance eligibility and collect co-payments
  • Provide quality customer service to patients and their families
  • Assess patient financial responsibility and provide benefit education
  • Assist patients in securing financial assistance and public benefit options
Requirements
  • High School Diploma or equivalent
  • Minimum two years of experience requiring customer service skills and patient/customer centered focus
  • Previous experience with computers, Microsoft Office software, and navigating the Internet
Preferred Qualifications
  • Associate or bachelor's degree in Accounting, Finance, Business Administration, or a closely related field
  • Previous patient scheduling/registration work experience in a healthcare setting
  • Knowledge of medical terminology and experience with medical insurance
Working Conditions

This position requires the ability to work in a fast-paced environment, handle multiple priorities, and interact with patients and staff in a courteous and respectful manner. The ideal candidate will be able to problem-solve, take initiative, and work independently with minimal supervision.



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