Cybersecurity Solutions Delivery Lead

3 weeks ago


Étreux, Hauts-de-France, United States Black Kite Full time

Role Summary:

Black Kite is seeking a highly skilled Delivery Lead to oversee the delivery of cybersecurity solutions to federal customers. As a key member of our team, you will be responsible for driving customer success, revenue growth, and ensuring customer satisfaction.

This role requires a deep understanding of federal regulations, procurement processes, and the unique challenges federal agencies face, particularly in cybersecurity and third-party risk management.

  • Responsibilities:
  • Develop and execute customer success plans outlining key stakeholders, critical success factors, and measures of success
  • Serve as the customer's advisor throughout the customer life cycle (product kick-off, adoption, proficiency, expansion, and renewal)
  • Advocate for the customer by working closely with Black Kite Product Development and Product Management teams
  • Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement
  • Remain current on relevant industry and internal company products, pricing, markets, and developments
  • Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics

Requirements:

  • 5+ years of customer success and/or account management experience, preferably in the Cyber Security or Technology industry, achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
  • Knowledge of federal cybersecurity executive orders and compliance frameworks such as FedRAMP, FISMA, CMMC, and NIST-800 53/171
  • Experience working with Federal or DoD customers, including knowledge of public sector sales cycles, GSA schedules, and federal procurement processes
  • Experience managing multi-year government contracts and liaising with key government stakeholders at various levels
  • Experience in SaaS platforms, preferably technical platforms
  • Experience in Customer Relationship Management/Customer Success tools
  • Excellent verbal and written communication and in-person and virtual presentations
  • Detail-oriented with the ability to manage multiple tasks, meet deadlines, and work independently with minimal supervision
  • Strong technical aptitude; perform product demonstrations, best practices, security risk management, and help customers achieve success
  • Salary: $120,000 - $150,000 per year


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