Sales and Customer Service Specialist

1 week ago


Brockton, Massachusetts, United States Pro Tool & Supply, Inc. Full time
Job Description

The Pro Group is a leader in the construction supply and equipment rental industry and is seeking a skilled Inside Sales and Rental Representative to join their team. As a key member of the sales team, this individual will be responsible for providing exceptional customer service, processing sales and rental transactions, and maintaining a safe and organized work environment.

Key Responsibilities:
  • Process sales and rental transactions, including computing charges and receiving payments.
  • Prepare merchandise for display and assist customers with product selection.
  • Recommend and provide advice on a wide range of products and services.
  • Answer customer inquiries and provide information on product availability, operation, and description.
  • Explain charges, fees, policies, and procedures to customers.
  • Reserve items for requested times and maintain accurate records of transactions.
  • Sell and rent products, arrange for provision of services, and accept returns.
  • Provide information about products, including availability, operation, and description.
  • Advise customers on the use and care of merchandise.
  • Participate in telemarketing efforts to promote business development and encourage potential customers to visit showrooms.
  • Maintain a clean and organized showroom.
Requirements:
  • Process sales or other transactions accurately and efficiently.
  • Set up merchandise displays to attract customers.
  • Advise customers on the use of products or services.
  • Recommend products or services to customers based on their needs.
  • Answer customer questions about goods or services.
  • Take product orders from customers and process payments.
  • Gather customer or product information to determine customer needs.
  • Greet customers, patrons, or visitors in a friendly and professional manner.
  • Maintain accurate records of sales or other business transactions.
  • Prepare sales or other contracts for customers.
  • Examine condition of property or products to ensure quality and safety.
  • Explain financial information to customers in a clear and concise manner.
  • Sell products or services to customers.
  • Explain technical product or service information to customers.
Nice to Have:
  • Proficiency in Microsoft Excel and other Microsoft Office applications.
  • Experience with cash registers, credit card processing machines, and database software.
  • Knowledge of point of sale (POS) software and systems.
Benefits:

The Pro Group offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) and profit-sharing plans, short- and long-term disability insurance, and personal time off. Additionally, employees are eligible for life insurance and other benefits.



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