Senior Passport Specialist
2 days ago
This position is located in the Bureau of Consular Affairs (CA), Passport Services (PPT), San Francisco, CA (CA/PPT/SF). The Supervisory Passport Specialist supervises the acceptance and adjudication of passport applications and provides guidance in dealing with the ever-increasing volume of passport applications.
Key Responsibilities
- Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed
- Monitors the overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance
- Works with Fraud Prevention Manager (FPM) to provide guidance on analysis and evaluation of suspected fraudulent passport applications
- Maintains liaison with acceptance agents (clerks of court, postal service officials, military agents) to ensure that subordinates staff are providing timely and accurate technical advice
Requirements
- Applicants must meet all the required qualification requirements described below by the closing date of this announcement
- Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position
- Qualifying specialized experience must demonstrate the following:
- Experience monitoring overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance
- Experience assisting with more difficult, complex, and controversial passport adjudication cases by providing advice, instruction, and assistance in resolving them
- Experience maintaining liaison with acceptance agents to ensure staff are providing timely and accurate technical advice and guidance
- Experience assisting the Customer Service Analyst in implementing training programs within the region for passport agency/center employees, managers, and acceptance agents
Additional Information
For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at or . If eligible, telework agreement may be permitted with supervisory approval.
Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance.
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