Patient Service Resolution Specialist

2 weeks ago


Ohio City, Ohio, United States US Acute Care Solutions Full time
Job Summary

The Patient Service Resolution Representative at US Acute Care Solutions is responsible for handling incoming and outgoing calls, emails, and other communication channels. This role requires strong customer service skills, attention to detail, and the ability to resolve billing issues in a timely and professional manner.

Key Responsibilities

• Provide exceptional customer service to patients, answering questions, and resolving billing issues
• Manage large volumes of inbound calls, emails, and other communication channels
• Identify customer needs, clarify information, and research every issue to resolve billing issues and complaints
• Collaborate with other departments to correct or adjust billing errors
• Update demographic and medical coverage information

Requirements

• At least 1-2 years of customer service experience, preferably in a healthcare setting
• High school diploma or equivalent
• Strong phone handling skills, active listening, and communication skills
• Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively
• Familiarity with medical insurance and its terminology

What We Offer

US Acute Care Solutions offers a competitive hourly rate, best-in-class benefits, and a supportive culture. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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