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Sales Associate Keyholder

2 months ago

Yorktown Heights, New York, United States Express Full time

{"h1": "Sales Associate Keyholder Job Description", "p": "At Express, we are seeking a highly motivated and customer-focused Sales Associate Keyholder to join our team. As a Sales Associate Keyholder, you will be responsible for providing an exceptional shopping experience for our customers, executing opening and closing procedures, and maintaining a clean and organized sales floor.

Key Responsibilities:

* Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
* Performs overrides at checkout as needed
* Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
* Follows company policies and procedures to ensure the safety of all our associates and customers
* Assists with product launch changes according to the company SOP
* Delivers on all aspects of the customer experience model
* Processes transactions quickly and accurately, reducing the customer's wait time
* Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
* Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements:

* Education: High School or Equivalent
* Years of Experience: 0-2 of relevant job experience - minimum 6 months
* Proficient in use of technology (iPad, registers)
* Meets defined availability criteria, including nights, weekends and non-business hours
* Meets physical requirements

Benefits and Compensation:

* PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:
* Medical, pharmacy, dental and vision coverage
* 401(k) and Roth 401(k) with Company match
* Merchandise discount
* Paid Time Off
* Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Salary Range: $22.75

Equal Opportunity Employer:

PHOENIX is an equal opportunity employer and does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.

Reasonable Accommodation:

PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.

Notification to Agencies:

Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

", "lang_code": "en"}