Sales Associate
4 weeks ago
Forever 21 is a leading global fast fashion retailer with a strong presence in the US market. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility.
Responsibilities- Provide exceptional customer service by creating a welcoming environment and responding promptly to customer inquiries.
- Proactively seek opportunities to deliver a great customer experience and engage with customers to understand their needs.
- Assist in the location, availability, and selection of merchandise, and use basic selling techniques to engage with customers.
- Process sales transactions, maintain proper accountability at registers, and process merchandise returns and exchanges courteously and under company guidelines.
- Speak positively about the brand, customers, and team members, and demonstrate initiative, teamwork, and ownership in every interaction.
- Maintain visual standards for the selling floor, fitting rooms, visual displays, and presentations, and assist in daily store recovery.
- Adhere to company policies, procedures, and loss prevention practices, and share feedback and ideas with management to improve processes.
- Must be at least 16 years of age.
- Minimum of one year of retail sales experience and previous cash handling experience is preferred.
- Must be energetic and charismatic, with strong communication, organizational, and time management skills.
- Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure interactions are conducted without bias or prejudice.
- Must be able to complete sales transactions in the POS register system.
- Must be available to work a flexible schedule to meet the needs of the business, including closing shifts, weekends, and holidays.
- Must be able to spend up to 100% of working time standing and walking, and lift and carry up to 50 lbs.
- Competitive staff discounts across all Sparc brands (30-60% off).
- Career advancement opportunities within retail and corporate offices.
- A flexible schedule.
- Forever 21 Ignite: Education Benefit in partnership with to obtain an Associate's Degree with an exclusive College Scholarship from Forever 21.
Forever 21 is an equal opportunity employer and values a culture of inclusion and diversity within our workforce. We are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of Protected Characteristics.
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