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Senior IT Solutions Strategist

2 months ago

Chicago, Illinois, United States Golub Capital Full time
Position Overview

Hiring Manager:
Associate Director
Department:
Technology Solutions
Role:

Senior Analyst

Department Insight

The Technology Solutions Department is dedicated to crafting and implementing cutting-edge technology solutions aimed at enhancing efficiency, reducing risk, and driving revenue growth for the organization. This department also plays a pivotal role in defining, managing, and executing a comprehensive Cyber Security strategy in alignment with the NIST Cyber Security Framework. The focus is on achieving technical excellence through innovative application designs, robust data integration and analytics, high-availability infrastructure, and top-tier service for our key stakeholders, with a strong emphasis on information security. Key functions within Technology Solutions encompass Project Management, Vendor Management, Business Analysis, Enterprise Data Governance, Application Development, and Strategic Infrastructure Operations. The department collaborates closely with organizational leadership and business unit heads to align plans with business objectives.

Key Responsibilities

The Golub Capital Technology Solutions Department seeks a seasoned professional with expertise in Seismic (sales enablement application), business analysis, project management, and client engagement skills. The ideal candidate will serve as a subject matter expert in Seismic, collaborating with various business units to foster relationships, promote product adoption, and develop a comprehensive understanding of business processes, systems, and technology requirements. Responsibilities include influencing the appropriate technology solutions and either configuring or coordinating with the vendor/development team for implementation.

The candidate should have substantial and recent experience as a Business Analyst and Project Manager, providing support to end-users at all organizational levels while working closely with development teams. Essential skills include strong problem-solving abilities, meticulous attention to detail, an inquisitive mindset, a commitment to exceptional service and relationship-building, self-motivation, resourcefulness, and a solid understanding of technology, along with a desire to gain hands-on expertise in relevant technology solutions.

This role is client-facing, requiring the maintenance of relationships and delivery for business stakeholders at all organizational levels, including senior leadership. Energy, persistence, and the ability to structure solutions around ambiguous business challenges are essential. Exceptional verbal and written communication skills are critical for effectively conveying information to senior leadership.

Responsibilities include:
  • Stay informed about Seismic's diverse product offerings and their applicability to business needs within the organization.
  • Lead the Seismic product roadmap for implementation and adoption across the organization, balancing immediate and long-term priorities.
  • Analyze and comprehend complex business processes, presenting them in a clear and logical manner.
  • Develop comprehensive requirements documentation, including user stories, use cases, design specifications, business processes, data flows, and success criteria.
  • Collaborate closely with development teams and Seismic vendors to clarify requirements and ensure application delivery aligns with business specifications.
  • Address support issues raised by the business, ensuring resolution within defined support SLAs, in collaboration with the Seismic vendor as necessary.
  • Gain expertise in the core business functions of the Marketing and Investor Partners Groups, understanding essential business applications and the technology solutions they require.
  • Exhibit resourcefulness in proactively identifying and engaging available resources and subject matter experts to achieve objectives.
  • Build strong, productive relationships with key business stakeholders, executive sponsors, technology colleagues, and vendors to communicate problems, requirements, and process improvements effectively.
  • Ensure all delivered solutions meet the highest quality standards and fulfill specified business requirements through thorough validation and testing, both independently and in collaboration with end-users.
  • Understand the relationships, dependencies, and impacts of related business functions on your area of responsibility.
  • Demonstrate strong multitasking abilities, time management, and prioritization skills, influencing outcomes under pressure and tight deadlines.
Candidate Qualifications

Qualifications & Experience:
  • Bachelor's Degree in Computer Science, Business, or a related field, with 5+ years of experience in a similar role, preferably in Financial Services.
  • 5+ years of experience managing products end-to-end, from vision to execution and communication.
  • Proven business analysis and project management experience, ideally within the Financial Services sector.
  • Strong problem-solving skills and the ability to influence stakeholders regarding solutions and decisions.
  • Expert understanding of the software development lifecycle, particularly when collaborating with hybrid teams comprising staff and third-party vendors.
  • Experience with the Power BI reporting environment, including familiarity with reporting, dashboarding, and data visualization.
  • Significant experience working with revenue-generating organizations, preferably in the financial services sector.
  • Exceptional verbal and written communication skills, with the ability to articulate product value clearly.
  • Proactive self-starter with a positive attitude and a willingness to tackle all tasks.
  • Results-oriented with a high level of personal accountability.
  • Motivated by a dynamic, growing, and complex environment.
Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across four dimensions: Leadership, Achieving Results, Personal Effectiveness, and Critical Thinking. These competencies drive our collective success.
  • Leadership: Role models in this area consistently prioritize the right goals and continually develop themselves and others, fostering a supportive and inclusive culture.
  • Achieving Results: High achievers in this area develop meticulous plans and deliver consistently, holding themselves and others accountable for high-quality results.
  • Critical Thinking: Role models in this area understand the business landscape, rely on analytical reasoning, and seek diverse perspectives to solve problems proactively.
  • Personal Effectiveness: Effective communicators build strong relationships, treat others with respect, and adapt to changing circumstances.
Department-Specific Competencies

These competencies define the knowledge, skills, and abilities necessary for success in this role:
  • Technical Support: Troubleshoots and resolves technical support issues, escalating as necessary.
  • Software Development Principles: Utilizes software development and secure programming principles to develop, configure, and integrate new software and applications.
  • Business Needs Assessment: Identifies business needs across departments to understand challenges and goals, proposing appropriate technical solutions.
  • Data Management and Information Security: Manages data for various purposes, adhering to governance principles and maintaining data integrity and security.
  • Risk Management: Identifies and articulates strategies for managing informed risks in complex situations based on sound analysis.
  • Testing: Evaluates application functionality to ensure requirements are met and defects identified, applying an understanding of end-user needs.
  • Industry Knowledge: Demonstrates an understanding of the organization's position in the industry, monitoring trends and recognizing their implications.
  • Technical Communication and Documentation: Documents and communicates technical processes to stakeholders, adapting detail levels based on audience needs.
  • Vendor Management: Coordinates with external vendors, researching and monitoring performance as needed.
  • Relationship Management: Builds effective partnerships with internal clients, advocating for their needs within the Technology Solutions department.
  • Project/Program Management: Manages project elements considering conflicting priorities, interdependencies, and available resources.
  • Innovative Mindset: Leverages an agile mindset to drive innovative value creation and continuous improvement through new technology and processes.
Compensation and Benefits
Compensation will be commensurate with experience. Golub Capital offers a comprehensive benefits package, including medical, dental, vision, and 401(k).
Golub Capital is an Equal Opportunity Employer.