Customer Service Representative Kettering

3 weeks ago


Dayton, Ohio, United States National Accident Helpline Full time
About the Role

We are seeking a highly motivated and empathetic Customer Helpline Advisor to join our team at National Accident Law. As a key member of our customer service team, you will be responsible for delivering exceptional customer service experiences for customers who have experienced a challenging life event.

As a Customer Helpline Advisor, you will be the first point of contact for our customers and will play a vital role in supporting them through their claims journey. You will be responsible for capturing data accurately, summarizing facts succinctly, and providing excellent customer service skills.

Key Responsibilities
  • Deliver exceptional customer service experiences for customers who have experienced a challenging life event
  • Support customers through their claims journey to ensure a seamless customer service experience
  • Capture data accurately and summarize facts succinctly
  • Provide excellent customer service skills
Requirements
  • Grade C at English GSCE or equivalent
  • Understand the importance of compliance and the potential consequences to the business if not followed
  • Ability to capture data accurately and summarize facts succinctly, in line with business guidelines
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • IT competent; using multiple systems interchangeably and confident keyboard skills
What We Offer

We offer a competitive salary, a monthly bonus based on call quality, and a supportive and caring work environment. We are committed to investing in the development and progression of our employees and offer opportunities for career growth and development.

We are a dynamic and innovative company that values individuality and creativity. We are looking for someone who is passionate about delivering exceptional customer service and is committed to making a positive impact on our customers' lives.



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