Pharmacy Manager

2 weeks ago

Chicago, Illinois, United States Walgreens Full time
Job Summary:

As a Pharmacy Manager at Walgreens, you will play a critical role in providing empathetic pharmacy consulting services to patients, ensuring the effective use of medications and drug interaction awareness. You will be responsible for managing an efficient pharmacy workflow, improving pharmacy financials, and enhancing patient experience. Additionally, you will oversee the training and development of pharmacy staff, ensuring they have the necessary skills and knowledge to provide high-quality patient care.

Key Responsibilities:
  • Engage patients by greeting them and offering assistance with products and services, resolving patient issues in a timely manner and answering questions to ensure a positive patient experience.
  • Model and share customer service best practices with all team members to deliver a distinctive and joyful patient experience.
  • Connect with patients by anticipating needs and proactively offering services, leading efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens.
  • Counsel patients and answer questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
  • Refers to the medical provider, as needed, to ensure medication is taken correctly, health needs are addressed, and patient is satisfied with service.
  • Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management, reviews, interprets, and accurately dispenses prescribed medications, as required.
  • Ensures the pharmacy operates in accordance with regulations, company policies and standards, establishes procedures that promote the efficient workflow of the pharmacy.
  • Responsible for opening and closing the pharmacy and shift changes, ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
  • Collaborates with Store Manager to define and develop new strategic business opportunities, maintains information technology knowledge of pharmacy systems.
  • Supports pharmacy staff and patients with information technology, finds opportunities to improve productivity, ensures insurance claims are processed accurately to prevent payment rejections.
  • Resolves patient issues by working with insurance companies and medical providers and conducting or participating in third party audits, follows-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies.
  • Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services, partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues.
  • Manages the maintenance, housekeeping, and improvement of the pharmacy department, prepares and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business.
  • Collaborates with Store Manager on pharmacy staff hiring, carries out discipline and termination, as necessary, and ensures compliance with employment laws, partners with Store Manager to establish expectations and goals, promote teamwork and foster a shared vision.
  • Monitors and recognizes improvements in pharmacy staff by implementing rewards programs, manages pharmacy staff performance by overseeing the training of pharmacy staff and conducting formal performance reviews.
  • Identifies high potential team members and proactively collaborates with Store Manager to manage career progression, addresses employee relations concerns, maintains team member morale by checking on employee welfare, addressing complaints and conflicts, and ensuring positive employee management relationship.
  • Maintains required licensing/credentialing/certification as established by federal and state regulations to provide clinical services, maintains and enhances current knowledge and skills related to pharmacy and healthcare.
  • Completes education credits and training, including learning modules, as required by the Company, seeks professional development by monitoring own performance, solicits constructive feedback, and leverages Healthcare Supervisor and Store Manager as mentors and coaches.
  • Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff, analyzes performance data including pharmacy financials, customer service, and inventory, manages pharmacy asset protection activities and oversees inventory management.
  • Identifies pharmacy performance trends and opportunities for improvement, develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers, reaches out to the community to promote the pharmacy business and further enhance growth opportunities.
Requirements:
  • BS in Pharmacy or Pharm D Degree from an accredited educational institution.
  • Current pharmacist licensure in the states within the district.
  • Certified Immunizer or willing to become an immunizer within 90 days of hire.
  • At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing.
  • Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
  • An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).

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