Tenant Liaison

21 hours ago

Cambridge, Massachusetts, United States Lincoln Property Company Full time
Job Summary

The Tenant Coordinator will provide exceptional support to the Property Management Division by serving as the primary point of contact for tenants and vendors. This role requires strong organizational skills, attention to detail, and excellent communication abilities to effectively manage multiple priorities and tasks.

Key Responsibilities

Serve as the first point of contact for tenants and vendors, escalating issues as needed to the Property Manager or Senior Property Manager.
Communicate with building tenants, retail tenants, and COA regarding property events, maintenance projects, and parking rules.
Maintain lobby digital directories and schedule lights and after-hours HVAC as needed.
Coordinate new tenant move-ins and outs, distribute welcome gifts, and plan bi-annual Retail Tenant meetings.
Assist with maintaining files for property staff, sign keys in/out for vendors, and update property listings.
Perform annual tenant certificate of insurance audits and maintain updated Certificates of Insurance, W-9 Forms, and Emergency contact(s) for each vendor.
Maintain building card access system, assist with scheduling maintenance, and process invoices for payment.
Maintain information for accurate use of work order system, create work orders, and close out completed work orders.

Requirements

High school diploma; degree from four-year college or university a plus.
Two or more years of related experience and/or training required.
Strong interpersonal skills, ability to maintain professionalism in a sensitive environment.
Excellent communication skills to effectively communicate with tenants, vendors, employees, and visitors.
Proven record of providing excellent internal and external customer service.
Ability to work independently and in a team environment, manage a large workload, and meet deadlines.
Excellent working knowledge of MS Office (Word, Excel, and Outlook) and work order database.

This is a 100% in-office position, requiring standard business hours. Lincoln Property Company is an equal opportunity employer.

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