Instructional Systems Administrator

2 weeks ago

Athens, Georgia, United States Athens State University Full time
Job Summary:

The Instructional Systems Administrator is responsible for leading the establishment, support, and maintenance of all online instructional systems at Athens State University. This includes the learning management system, lecture capture system, remote proctoring, and other applications used by faculty for instruction. The successful candidate will work closely with the help desk, classroom technicians, and information technology analysts to support the instructional ecosystem of the university.

Key Responsibilities:

• Serve as the technical administrator of the university learning management system (LMS) and related applications, including lecture capture, remote proctoring, video conferencing, digital textbook, and courseware interfaces.
• Coordinate with system vendors and the Director of CSS to schedule service patches, updates, and resolve system outages.

• Coordinate with the director, course designers, media specialists, classroom technicians, and help desk during each academic cycle to efficiently manage all student and faculty requests.
• Serve as the Tier II support of university instructional systems.

• Work with Information Technology Services (ITS) to manage data integration, transfer, and exchanges between the university's instructional systems and administrative systems.

• Maintain effective backups of university courses and course materials.

• Regularly develop reports that provide detailed use of system and individual tools by users.

• Develop recommendations for policies, procedures, enhancements, improvements, new tool acquisitions.

• Create and modify strategies to increase the effective adoption and utilization of the university's instructional systems.

• Identify and prepare reports on emerging technologies and instructional systems that could assist in reaching the university's missions and goals.

• Work with the Director, CSS to develop continuous analysis of the effectiveness of current instructional systems.

• Develop and maintain extensive knowledge of industry-standard alternatives to current instructional systems.

• Assist in administrative tasks related to CSS, including managing relations with vendors and renewing contracts and service, managing department assessment plans and reports, budget, and new initiatives, and serving on university committees as needed.

• Assist in the development and modification of faculty, staff, and student training and orientation resources.

• Create and nurture a cooperative and collaborative atmosphere that emphasizes customer service and support, establishing consistent expectations with all customers following established service protocols and timelines for efficient and effective service delivery, practicing quality customer service in all interactions with the university community, working toward continuous improvement of the department through efficiency and end-user empowerment in support of the university mission, demonstrating flexibility and adaptability to changing work scope and task based on need, maintaining an open door to internal and external customers, proactively engaging in problem-solving related to tasks in this position with internal and external people, identifying opportunities for improvements to work practices and offering viable solutions for implementation, routinely practicing self-monitoring by assessing self to make improvements or take corrective action, and actively working toward building cooperative and collaborative relationships with peers and internal customers.

• Work with other CSS personnel to accomplish objectives, goals, and outcomes, assist in the resolution of issues arising in the Athens State University Help Desk, assist in the development of proactive materials and policies related to the Help Desk, assist in the development of training sessions and materials for university stakeholders, assist in the development of multimedia projects, and perform other duties and responsibilities as assigned.

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