Technical Support Liaison

3 weeks ago


Bedford, New Hampshire, United States Single Digits Inc Full time
About the Role:

We are seeking a highly skilled Technical Support Liaison to join our team at Single Digits Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

About Us:

Single Digits Inc is a leading provider of managed HSIA networks, dedicated to delivering exceptional customer experiences. We are passionate about empowering our customers to succeed, and we are looking for talented individuals to join our team.

Our Culture:

At Single Digits Inc, we value collaboration, innovation, and customer-centricity. We believe in fostering a positive and inclusive work environment, where our employees can thrive and grow.

Key Responsibilities:
  • Assist clients with connecting their devices to our enterprise WiFi system
  • Test network functionality and ensure Quality Assurance of delivered product
  • Identify and troubleshoot any concerns or issues with network functionality
  • Communicate detailed information to our support team for rapid resolution
  • Ensure all clients are satisfied and provide supplied support documentation
  • Provide outstanding customer service to our clients
Requirements:
  • Bachelor's degree or equivalent combination of formal education and work experience
  • 6 months Customer Service or 1 year Education experience
  • Enterprise Wi-Fi experience a plus
What We Offer:
  • A competitive salary of $65,000 - $80,000 per year
  • A comprehensive benefits package
  • Opportunities for professional growth and development


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