Automotive Service Team Lead
4 days ago
As a key member of the Brakes Plus team, we are seeking an exceptional Automotive Service Team Lead to join our dynamic service department. This role offers a unique opportunity to drive growth and excellence while providing an industry-leading customer experience.
The successful candidate will be responsible for setting high standards of excellence and personifying our core values to support operations in the service department. Key responsibilities include:
- Directly interacting with customers in areas of sales, service, and customer opportunities.
- Cultivating a highly motivated team environment/climate.
- Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
- Coaching service department teammates on operational issues.
- Evaluating performance and productivity of all service department personnel.
- Managing parts inventory and outside purchases, as well as updating and restocking in-house parts when needed.
Qualifications:
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
- Excellent verbal and written communication.
- Ability to develop professional relationships with customers and team members.
- Minimum of 2 years' experience in a Service Advisor/Writer role.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
Estimated Salary: $60,000 - $80,000 per annum, depending on experience.
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