Operations Supervisor
7 days ago
We are seeking an experienced Operations Supervisor to oversee the daily activities of our customer service team. This role is ideal for a motivated and results-driven individual who can effectively manage and motivate staff to deliver exceptional customer experiences.
Job Summary
The Operations Supervisor will be responsible for leading a team of front-line employees to ensure that productivity levels and customer service requirements are met. You will work closely with management to achieve strong operational performance, provide technical guidance, and interpret policies and procedures to assist employees in performing their tasks.
Responsibilities
- Monitor and direct agents to perform duties according to Standard Operating Procedures.
- Effectively operate current technology required to track and process work orders.
- Adhere to all ADA non-discrimination requirements.
- Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Assist managers to achieve strong operational performance.
- Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
- Monitor and maintain appropriate staffing levels.
- Ensure that future schedules are complete (days off, vacations, etc.).
- Ensure all call-offs are covered.
- Manage employee lunches and breaks.
- Manage the Attendance Policy.
- Communicate with Client representatives on a frequent basis regarding operations.
- Manage daily schedules.
- Maintain daily shift report for managers.
- Maintain communication with Managers to maintain optimum staffing levels.
- Effectively coach, counsel, and discipline employees.
- Conduct service audits.
- Work with Safety Quality Manager to ensure the safety and security of the operation.
- Set positive, professional example for workforce.
- Ensure front-line employee compliance with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Miscellaneous duties as assigned.
Requirements
- 2-3 years experience managing team in service industry.
- High school diploma or GED required. College degree or equivalent work experience preferred.
- Ability to communicate effectively in English language.
- Basic understanding of computer software programs, including Microsoft Office.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Employee must comply with the Company's management grooming standards and wear ABM ID at all times.
Compensation and Benefits
This full-time position offers a competitive salary range of $45,000 - $55,000 per year, based on qualifications and experience. Additionally, you will receive a comprehensive benefits package, which includes health insurance, retirement plan, and paid time off.
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