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Property Claims Specialist

2 months ago

Spartanburg, South Carolina, United States State Farm Full time

About the Role

We are seeking a highly skilled Property Claims Specialist to join our team at State Farm. As a Property Claims Specialist, you will be responsible for handling accidental and weather-related claims for homeowners, commercial properties, and large losses.

Key Responsibilities

  • Conduct on-site inspections and assessments of property damages for both residential and commercial claims
  • Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
  • Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
  • Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
  • Investigate and adjust both personal and commercial property claims with exposures up to $500,000
  • Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
  • Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Requirements

  • Bachelor's degree in a related field is preferred or equivalent work experience
  • Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
  • Strong knowledge of property insurance policies, coverage and claim handling practices
  • Demonstrated knowledge of both residential and commercial building construction
  • Familiarity with local regulations and compliance requirements in your assigned territory
  • Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
  • Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements
  • Detail-oriented with strong organizational and analytical skills
  • Proficient in using claims management software and other relevant tools

Physical Requirements

  • Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
  • A valid driver's license is required

Preferred Skills

  • Experience in handling complex or high-value claims
  • Construction background
  • Water mitigation inspection
  • Xactimate, XactContents