Front Desk Representative

2 months ago


Florence, South Carolina, United States Fairfield Inn and Suites Florence Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn and Suites Florence. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.

Key Responsibilities
  • Guest Check-In/Check-Out: Greet and process guests as they arrive and depart, ensuring a smooth and efficient check-in/check-out process.
  • Registration and Payment: Complete registration, secure payment, and verify billing information to ensure accuracy and compliance.
  • Room Assignment and Key Issuance: Confirm guest information, room rate, and selection of room(s), and issue electronic keys as needed.
  • Guest Requests and Complaints: Assist guests with reservations and requests in a friendly, professional, and timely manner, and resolve any issues or complaints in a fair and efficient manner.
  • Quality and Guest Satisfaction: Provide high standards of quality to ensure guest satisfaction, and consistently exceed guest expectations through proactive and creative solutions.
Requirements
  • Guest Service Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Attention to Detail: Strong attention to detail and organizational skills to ensure accuracy and efficiency in all aspects of the job.
  • Team Player: Ability to work effectively as part of a team to achieve common goals and objectives.
  • Communication Skills: Excellent written and verbal communication skills to interact with guests, colleagues, and management.

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