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Server - Part Time, Year Round

4 weeks ago

New Paltz, New York, United States Mohonk Mountain House Full time
Job Description

BASIC FUNCTIONS AND RESPONSIBILITIES:

As a server at Mohonk Mountain House, you will provide prompt, courteous service to our dining guests for breakfast, lunch, dinner, and special functions.

ESSENTIAL JOB FUNCTIONS:


Work in coordination with kitchen staff and other dining room staff to ensure efficient operation of the restaurant.


Learn standard menu items to describe them to guests and answer any questions they may have.


Provide recommendations and suggestions to enhance guest satisfaction, such as wine pairings.


Open wine bottles and champagne table-side with a waiter's corkscrew and present to guests.


Take and receive food and beverage orders from guests and serve in an efficient, timely, and professional manner following the established sequence of service.


Enter guest orders into a POS system with the ability to enter special requests such as dietary restrictions and allergies.


Anticipate guest needs and meet them before being asked to.


Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation, and engaging with others.


Navigate stairs while carrying full trays.


Work under crowded and noisy conditions and navigate around guests with loaded trays.


Handle dishes and glassware carefully.


Provide proper service while serving wines and champagne and have thorough knowledge of cocktails, spirits, and beer, including local selections.


Set and reset tables with linen, silverware, dishware, and glassware.


Mark silverware with each course.


Clean before, during, and after service, maintaining high standards of cleanliness and storing food in accordance with safe food-handling procedures.


Assist in the setup and breakdown of special functions.


Work productively and efficiently with or without supervision when performing routine tasks.


Assume responsibility for all Mohonk Mountain House equipment and supplies, using caution to prevent loss and abuse of property.


Adhere to Mohonk Mountain House's Dress and Grooming Standards, presenting a neat, clean, and well-groomed appearance and maintaining a positive, professional image to our customers.


Inspect work by touch, sight, sound, and smell for conformance to prescribed standards of cleanliness.


Speak, read, and write in English and communicate in a clear and congenial manner with our guests, visitors, and employees, hearing verbal instructions, directions, and warnings.


Reach with hands and arms, bend, kneel, stoop, twist, and flex arms, walk up and down stairs/inclines, sit, and stand for up to 5 hours at a time.


Lift up to 50 pounds from ground level to waist height and from waist height to shoulder height, and carry up to 100 feet without assistance, walking up to 7 miles per shift.


Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways, or outdoors up to 75 yards.


See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


Act calmly and effectively in emergency situations.


Analyze problems and develop and implement action plans to address problems.


Wear Mohonk Mountain House-approved safety shoes and proper safety equipment when performing tasks that recommend such equipment.


Learn and retain knowledge of historical facts and information about Mohonk Mountain House.


Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.


Maintain a flexible work schedule, including days/nights, weekdays/weekends, holidays, and during peak periods of business.


Perform basic mathematical functions such as addition, subtraction, multiplication, and division.


Maintain confidentiality of guests' personal information and use discretion.


Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.

QUALIFICATIONS:


At least 18 years of age.


Knowledge of hospitality and experience in food and beverage service.


TIPS or other state-recognized Alcohol Awareness Training Certification preferred.


Servsafe or other industry-recognized safe food handling certification preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.