Community Ambassador

4 weeks ago


Charlotte, North Carolina, United States IWG Full time
About the Role

As a Community Associate at IWG, you will be the face of our workspace, providing exceptional customer service and ensuring a seamless experience for our members. Your primary responsibility will be to create and maintain a thriving community within our center, where members can focus on their work while we take care of the administrative and support needs.

A Typical Day

Imagine starting your day a few minutes before the center opens, ensuring everything is ready and in order. As members arrive, you will be their first point of contact, handling a range of requests from WiFi code changes to package delivery and meeting room setup. You will also be responsible for managing services, ensuring accurate invoices, and providing a warm and welcoming environment for our members.

What We Offer

As a Community Associate, you will enjoy a competitive total compensation package, including a generous paid time off plan, 11 paid company holidays, and a quarterly bonus program. You will also have access to training and development opportunities, a bright and inspiring work environment, and a professional workplace community. If you are a positive, enthusiastic, and adaptable individual with excellent communication skills and experience in customer service, we encourage you to apply for this exciting opportunity.

Requirements

We are looking for someone who is able to manage multiple tasks while providing exceptional customer service. You will need to be a good communicator, able to build strong professional relationships and empathize with people's needs. You should also be happy taking ownership of problems and finding ways to solve them, and have experience and confidence using MS Office and other basic IT equipment. If you are legally eligible to work in the country you are applying within and at least 18 years old, we would love to hear from you.

About You

We are looking for someone who is able to work in a fast-paced environment, providing a high level of customer service and support. You should be able to work independently, as well as part of a team, and have excellent communication and problem-solving skills. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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