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Technology Operations Manager

2 months ago

Cambridge, Massachusetts, United States Forsyth Dental Infirmary for Children Full time

The Technology Operations Manager is responsible for overseeing, coordinating, and facilitating comprehensive project and technical support for the Forsyth Dental Infirmary for Children (FDIC) staff, with a focus on the effective utilization and integration of cutting-edge computer technologies. This role encompasses the management of public cloud services, servers, personal computers, networks, and application software.

Key Responsibilities:

  • Leading and executing IT initiatives.
  • Evaluating, identifying, planning, and deploying new or improved technologies in alignment with organizational requirements.
  • Recommending updates to operating systems, applications, hardware alternatives, configuration adjustments, security upgrades, and new or replacement products.
  • Coordinating the installation and deployment of new technologies.
  • Establishing and enforcing infrastructure protocols and standards.
  • Forecasting and managing resource needs for public cloud and server operations, including personnel, software, equipment, and facilities.
  • Advising on and facilitating the deployment of cloud infrastructure solutions, server products, and software.
  • Implementing standardized setup processes with team members and vendors.
  • Collaborating with IT staff to assess necessary infrastructure resources and application requirements.
  • Ensuring IT team support for new or upgraded technologies.
  • Creating setup and support documentation, training team members, and transitioning maintenance responsibilities for new technologies as necessary.
Qualifications and Skills:
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • A minimum of 5 years of experience with Azure resources, M365 resources, and Windows Server Products such as Windows 2018 or later; technology projects including Azure deployments, server enhancements, server setups; end-user technical support; and documenting technology projects and methodologies.
  • Familiarity with Azure utilities and services, M365 utilities and services, Windows Server and related tools such as Hyper-V, along with a strong understanding of network principles and DNS.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Azure portal, M365 portal, Windows Server and integrated applications, commonly used server software, and Windows client applications.
  • Ability to manage multiple tasks concurrently; troubleshoot and resolve issues in both Azure and M365 environments as well as on-premises; adapt to new Azure and M365 features as they are released; plan implementations; test new configurations; and lead a technology team comprising personnel, advisors, and service providers.
  • Strong problem-solving, project planning, analytical, customer service, and communication skills, both written and verbal.
  • Willingness to work evenings and weekends as needed.
  • Occasional travel may be required.
Employee Benefits:
  • Subsidized Medical and Dental insurance (effective upon hiring).
  • Accrued Sick time and Vacation time.
  • Flexible Spending Account.
  • Dependent Spending Account.
  • Company-paid Life Insurance, Long-term Disability, and AD&D Insurance.
  • Choice of subsidized parking or an MBTA pass.
  • Voluntary benefits including Vision Plan, Legal Services, and discounted memberships.
  • Tuition reimbursement.
  • 403b Plan contribution.
The Forsyth Dental Infirmary for Children is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. The Forsyth Dental Infirmary is committed to providing reasonable accommodations for candidates with disabilities throughout our recruitment process.