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Home Improvement Client Support Specialist
2 months ago
GoodLeap is a pioneering technology company that specializes in delivering cutting-edge financing and software solutions for sustainable products, including solar panels, energy-efficient HVAC systems, heat pumps, roofing, windows, and more.
With a strong focus on innovation, GoodLeap has empowered over 1 million homeowners to adopt sustainable solutions through its user-friendly, fast, and frictionless technology.
The company's proprietary, AI-powered applications and developer tools have become essential for professionals in the home efficiency and solar solutions industry, enabling them to provide transparent customer communication, deeper business insights, and streamlined payment and operations.
Since 2018, GoodLeap's platform has facilitated more than $27 billion in financing for sustainable solutions, making it a leader in the industry.
GoodLeap is also proud to support its award-winning nonprofit, GivePower, which is dedicated to building and deploying life-saving water and clean electricity systems, positively impacting the lives of over 1.6 million people across Africa, Asia, and South America.
Job SummaryThe Client Support Manager - Home Improvement plays a crucial role in ensuring that GoodLeap delivers an exceptional customer experience to its clients. This individual will leverage data analytics to identify areas of improvement and work collaboratively with clients to enhance the customer experience.
The successful candidate will also be responsible for conducting client audits, managing pipelines, and ensuring that customer expectations and GoodLeap standards are met.
This role requires a reliable and trustworthy professional who can deliver results and be a dependable teammate, aligning with GoodLeap's mantra of 'finance made friendly'.
Essential Job Duties & Responsibilities- Provide world-class customer service to clients
- Act as a supportive and collaborative partner to installers, communicating with them regarding past, present, and future projects
- Strategically partner with installers to improve the customer experience
- Serve as the primary point of contact for escalated client issues, ensuring timely resolutions
- Help resolve questions or concerns from existing clients
- Develop a comprehensive knowledge of GoodLeap products and attributes
- Effectively manage a pipeline of projects to completion
- Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
- Conduct monthly partner due diligence checks regarding Home Improvement Projects
- Analyze data and identify trends
- Collaborate in investigations into possible fraudulent or suspicious activities
- Provide timely and effective support to clients via various communication channels
- Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships
The ideal candidate will possess:
- Ability to multitask
- Work independently and collaboratively
- Effectively interact with high-profile partners
- Superior organizational skills
- Exceptional verbal and written skills
- Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more)
- Excellent problem-solving abilities
- Ability to work well under pressure and manage multiple priorities effectively
- Flexibility to adapt to changing priorities and business needs
