IT Technical Support Specialist

3 weeks ago


South Bend, Indiana, United States Tri Pac, Inc. Full time

**Job Title:** IT Technical Support Specialist

We are seeking a highly skilled IT Technical Support Specialist to join our team at Tri Pac, Inc. The ideal candidate will have strong technical knowledge and excellent communication skills.

**About the Role:

The IT Technical Support Specialist will provide technical support and guidance to users, as well as assist the IT Manager with various tasks. This includes helping users with PC issues, standard applications, remote desktop applications, and addressing printer issues.

**Responsibilities:

  • Help users with PC hardware and software issues.
  • Provide technical assistance for standard applications such as Word, Excel, Outlook, OneDrive, and SharePoint.
  • Work with users remotely using tools like Quick Assist or AnyDesk.
  • Address printer issues including jams, supplies, and coordinating repairs with vendors.
  • Assist users with remote desktop applications such as SAP and Scan Guns.
  • Support the IT Manager with PC, phone, camera, and network issues.
  • Cat6 cabling and provisioning new PCs for users.
  • Maintaining status boards and conducting routine security malware checks on all computers.
  • Managing computer inventory and assigning asset tags.

**Requirements:

  • High School Diploma or GED equivalent.
  • Knowledge of Microsoft products, particularly Word, Excel, and PowerPoint.
  • SAP, Salesforce, and manufacturing experience is a plus.
  • GMP experience is desired.

**Estimated Salary:** $55,000 - $65,000 per year.


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