Customer Experience Specialist

7 days ago


Schererville, Indiana, United States Napleton Auto Group National Dealership Full time
About Us: Napleton Auto Group National Dealership is a leading auto group with a commitment to excellence in customer service. We are dedicated to providing an exceptional buying and ownership experience for our customers. As a Customer Experience Specialist, you will play a vital role in achieving this goal by providing top-notch customer service while maximizing sales opportunities in the automotive industry.

The ideal candidate will have previous experience as a dealership Service Advisor and possess excellent communication and customer service skills. Strong interpersonal skills, attention to detail, and proficiency in office software are also essential. The salary range for this role is $70,000 to $130,000 per year, with comprehensive benefits including medical, dental, and vision insurance. In addition to competitive compensation, we offer paid time off, company holidays, career advancement opportunities, and discounts on automotive services and products.

The responsibilities of this position include greeting and assisting customers in a friendly and professional manner, acting as a liaison between customers and service technicians, utilizing sales techniques to promote automotive services, collaborating with service technicians to set realistic time frames for repairs, and maintaining accurate records of customer information and sales transactions. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Greet and assist customers in a friendly and professional manner
  • Act as a liaison between customers and service technicians
  • Utilize sales techniques to promote automotive services
  • Collaborate with service technicians to set realistic time frames for repairs
  • Maintain accurate records of customer information and sales transactions


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