Business Analyst I
4 weeks ago
We are seeking a highly skilled Business Analyst I to join our team at Innova Solutions. As a Business Analyst I, you will be responsible for providing exceptional customer service to our utility customers via email, phone, and chat.
Key Responsibilities:
- Provide customer service to utility customers via email, phone, and chat
- Utilize strong customer service skills to resolve customer inquiries and issues
- Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
- Develop and maintain knowledge of utility industry and customer service best practices
- Participate in training and development programs to enhance customer service skills and knowledge
Requirements:
- At least 2 years of customer service experience, preferably in the utility industry
- Strong customer service skills and ability to work in a fast-paced environment
- Excellent communication and problem-solving skills
- Ability to work in a team environment and collaborate with internal teams
- Basic knowledge of utility industry and customer service best practices
What We Offer:
- Competitive hourly rate: $20-$25 per hour
- Opportunity to work in a dynamic and growing company
- Professional development and training opportunities
- Collaborative and supportive work environment
About Innova Solutions:
Innova Solutions is a leading provider of technology and business transformation solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients.
Equal Opportunity Employer:
Innova Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects all employees.
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