Business Analyst I

4 weeks ago


Hurstbourne Acres, Kentucky, United States American Cybersystems Full time
Job Title: Business Analyst I

We are seeking a highly skilled Business Analyst I to join our team at Innova Solutions. As a Business Analyst I, you will be responsible for providing exceptional customer service to our utility customers via email, phone, and chat.

Key Responsibilities:

  • Provide customer service to utility customers via email, phone, and chat
  • Utilize strong customer service skills to resolve customer inquiries and issues
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
  • Develop and maintain knowledge of utility industry and customer service best practices
  • Participate in training and development programs to enhance customer service skills and knowledge

Requirements:

  • At least 2 years of customer service experience, preferably in the utility industry
  • Strong customer service skills and ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and collaborate with internal teams
  • Basic knowledge of utility industry and customer service best practices

What We Offer:

  • Competitive hourly rate: $20-$25 per hour
  • Opportunity to work in a dynamic and growing company
  • Professional development and training opportunities
  • Collaborative and supportive work environment

About Innova Solutions:

Innova Solutions is a leading provider of technology and business transformation solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

Equal Opportunity Employer:

Innova Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects all employees.


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