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Customer Experience Specialist

2 months ago

Morganton, North Carolina, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the sales floor team.

Key Responsibilities
  • Provide outstanding customer service, ensuring every customer feels valued and supported.
  • Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.
  • Assist the Store Management team with leading the sales floor team, observing, and coaching individuals.
  • Perform operational duties, including opening and closing the store, ensuring compliance, and finding creative ways to drive business.
  • Collaborate with other team members to achieve sales goals and provide excellent customer service.
Requirements
  • High School Diploma or equivalent.
  • 1+ years of supervisory experience in a customer-centric environment.
  • 2-3+ years of retail supervisory experience preferred.
What We Offer
  • Competitive hourly rate.
  • Opportunities for career growth and advancement.
  • Benefits package, including medical, dental, and vision insurance.
  • Tuition reimbursement and team member discount.

JOANN Stores is an equal employment opportunity employer. We are committed to creating a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.