Tech Team Member

1 day ago


St Petersburg FL USA, United States Rays Baseball Club LLC Full time
Job Description

Job Title: Tech Team Member

Job Summary:

We are seeking a highly skilled and detail-oriented Tech Team Member to join our team at Rays Baseball Club LLC. As a Tech Team Member, you will be responsible for providing exceptional customer service and technical support to our fans during games and events.

Key Responsibilities:

  • Technical Support: Troubleshoot and resolve technical issues related to digital ticketing, mobile payments, and in-app concessions/merchandise.
  • Fan Engagement: Interact with fans to provide a positive and enjoyable experience, ensuring they have a seamless and hassle-free experience with our mobile app.
  • Customer Service: Provide exceptional customer service to fans, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Event Support: Work closely with event staff to ensure a smooth and efficient experience for fans, including ticket scanning, concessions, and retail operations.
  • Quality Control: Monitor and maintain the quality of our mobile app, identifying areas for improvement and providing feedback to the development team.
  • Communication: Collaborate with the management team to communicate technical issues and solutions to fans, ensuring clear and concise communication.

Requirements:

  • Technical Skills: Familiarity with Apple and Android apps, cell phone technology, and software troubleshooting.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with fans, colleagues, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve technical issues efficiently.
  • Attention to Detail: High attention to detail, with the ability to maintain accuracy and precision in a fast-paced environment.
  • Availability: Availability to work night, weekend, and holiday shifts, with a flexible schedule to accommodate game and event schedules.

Physical Requirements:

  • Physical Demands: Ability to work in a high-energy environment, with frequent standing, walking, and lifting up to 25 pounds.

Equal Opportunity Employer: Rays Baseball Club LLC is an equal opportunity employer, committed to diversity and inclusion in the workplace.


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