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Retail Banking Associate

2 months ago

Wilmington, Ohio, United States Fifth Third Full time

Transforming Banking Experiences

We're seeking a talented individual to join our team as a Retail Personal Banker I. As a key member of our Financial Center, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Customer Engagement: Build strong relationships with customers, understand their financial needs, and provide tailored solutions to meet their goals.
  • Product Knowledge: Develop in-depth knowledge of our retail consumer and small business products, and effectively communicate their value proposition to customers.
  • Sales and Cross-Selling: Utilize consultative sales techniques to identify opportunities for cross-selling and upselling, and consistently meet/exceed customer experience and individual/team production goals.
  • Collaboration and Communication: Work closely with business partners to provide holistic financial solutions, and maintain open communication with customers, colleagues, and management.
  • Risk Management: Demonstrate a strong understanding of risk management principles and adhere to established policies and procedures to mitigate fraudulent activity and unnecessary risk or exposure.

Requirements:

  • Education and Experience: College degree or equivalent work experience, with a strong background in sales, customer service, or a related field.
  • Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a strong understanding of financial products and services.
  • Professional Development: Commitment to ongoing learning and professional growth, with a focus on developing skills in sales, customer service, and risk management.

Working Conditions:

  • Office Environment: Normal office environment with extended viewing of computer screens.
  • Travel Requirements: Ability to travel within the affiliate for training and scheduling flexibility.

Fifth Third Bank is an Equal Opportunity Employer: We're committed to creating an inclusive and diverse work environment, and we welcome applications from qualified candidates from all backgrounds.