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Fulfillment Coordinator

1 month ago

Aurora, Illinois, United States Mattel, Inc Subsidiaries Full time
About the Role

We are seeking a highly organized and detail-oriented Fulfillment Coordinator to join our team at Mattel, Inc Subsidiaries. As a key member of our customer service team, you will be responsible for ensuring timely and accurate shipments to our national and priority accounts.

Key Responsibilities
  • Process account purchase orders from receipt to shipment to ensure accurate, timely, and economical shipments.
  • Enter and maintain accurate pricing and toy specifications.
  • Establish and maintain system code files and customer profiles.
  • Maintain proper Dating Terms and Promotional Programs on all purchase orders.
  • Perform the on-line stock commitment process.
  • Research and resolve domestic and order and shipment problems.
  • Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.
  • Coordinate and monitor the shipment of allocated items.
  • Provide accurate item, order, and shipment information to customers, Salesforce, and management for use in planning, scheduling, and forecasting.
  • Maximize order fill rates to assigned accounts.
  • Initiate changes or cancellations of orders to avoid shipping problems.
  • Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
Requirements
  • Associate's degree in business or related field.
  • 1+ years' experience in customer support role.
About Mattel

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA, and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies.

We are a purpose-driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose by employing the following behaviors: collaboration, innovation, and execution. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

We are an equal opportunity employer and welcome all job seekers, including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.