Support Associate

17 hours ago


Wrentham, Massachusetts, United States Theory Full time
About the Role

We are seeking a highly motivated and organized Support Associate to join our team at Theory. As a Support Associate, you will play a critical role in ensuring the smooth operation of our store, providing exceptional customer service, and supporting the sales team to achieve store sales and stock/inventory goals.

Key Responsibilities
  • Partner with the management and sales team to ensure a seamless flow between front and back of house.
  • Provide customers with utmost customer service, ensuring their needs are quickly and effectively met.
  • Maintain all-areas back of house, including stock organization, shipping/receiving, and supply orders per policy and procedure.
  • Efficiently execute register functions and inventory transactions.
  • Ensure effective communication between all team members, supporting ways to keep the team motivated and engaged.
  • Contribute new and innovative ideas to support meeting business goals.
  • Participate in all training and development meetings.
  • Ensure all functions of the store are maintained to support a superior shopping experience.
  • Assist in all areas of stock, shipping, receiving protocols/policies, procedures, and all related processes inclusive of paperwork.
  • Support in areas of risk management, physical security, store cash control, and inventory control.
  • Participate in physical store inventories.
  • Identify product concerns and communicate inventory needs to support the business goals.
Requirements
  • 1+ years' prior work experience in a client-centric, sales, support, or back of house environment.
  • Dynamic interpersonal and communication skills, both verbal and written.
  • Independent work ethic, time management skills.
  • Computer skills to operate point of sale system, experiences with teamwork is a plus.
About Theory

Theory is a New York-based fashion brand that creates clothes that matter, empowering and improving the way we live through exceptional fit, fabric, and style. We are committed to providing a superior shopping experience for our customers and are seeking like-minded individuals to join our team.


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