Support Center Expert

4 weeks ago


Maple Heights, Ohio, United States CodeForce Full time

Job Summary: We are seeking a highly skilled Support Center Analyst to join our team at CodeForce. As a key member of our IS Department, you will be the first point of contact for support inquiries and will be responsible for resolving issues efficiently and effectively.

Key Responsibilities:
Answer calls and triage problems with the goal of first call resolution
Document tickets and escalate to 2nd level teams as needed
Notify leadership of potential major incidents
Maintain the ticketing system and Knowledge base

Requirements:
Associates degree in IT systems
IT service desk experience preferred
Strong stable home internet connection and quiet workspace required
Network access and/or applications needed: Windows, Epic, Giva, O365, All IS supported applications

Working Hours: Monday-Friday, 7:30am-4:30pm

Specialty Type: Information Technology

Sub Specialties: Systems Admin/Analyst



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