Field Service Technician

2 days ago

Troy, Michigan, United States Raith GmbH Full time
About Us

Raith GmbH is a dynamic global high-tech company that offers exciting challenges and opportunities for growth. We seek intellectual, ambitious, and capable individuals to enhance our team and contribute to our success story.

Job Description

We are looking for a talented Field Service Engineer to join our team in Troy, NY. As a Field Service Engineer, you will work out of our Troy, NY office and travel to support our customers in the Americas, with most of the travel being in the Eastern US and Canada.

Key Responsibilities:
  • Provide remote and on-site support for hardware and software related issues on Raith Nanofabrication systems.
  • Perform instrument installations, qualifications, updates, upgrades, maintenance and repairs.
  • Utilize technical expertise to gather and interpret system data to solve complex equipment issues quickly and effectively with support from Raith Technical Support Specialists.
  • Accelerate your learning curve by maintaining our Service Tools and performing in-house repairs and testing.
  • Provide feedback for Continuous Improvement on systems and procedures.
  • Communicate with colleagues and Customers at a professional and proactive level.
  • Over time, advance your career by becoming an expert in supporting multiple Raith product lines and providing escalation support for the most challenging issues.
Requirements:
  • Associate or bachelor's degree in an engineering or science-related field. Mechanical or Electrical Engineering degree preferred and Military experience a plus.
  • Exceptional team working and communication skills are critically important as well as being solution driven and customer oriented.
  • Outstanding independent problem-solving skills using root cause analysis methods.
  • Experience in servicing precision equipment (installation, maintenance, troubleshooting and repairs).
  • Proficiency with electronic test equipment and hands-on mechanical experience with semiconductor instrumentation.
  • Knowledge of ultra-high vacuum systems, high voltage supplies, robotics, electromechanical systems or precision stages is preferred.
  • Experience servicing SEM/FIB/TEM instruments is a plus.
  • Ability to travel locally and occasionally to other locations in the Americas and Europe.
What We Offer:

We offer a competitive salary range of $72,500 - $105,000 and the opportunity to advance your career in a dynamic and growing company.

Please apply by email to Rhonda Bachman, SHRM-CP, careers@raithamerica.com. We will only accept applications with a PDF attachment.

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