Client Experience Coordinator

1 week ago


Jacksonville, United States Synergy Physical Therapy & Sports M Full time
About Us:
Synergy Physical Therapy & Sports Medicine is a locally owned, award-winning Physical Therapy practice that has been serving our community for 12 years. We are excited to launch a new studio next door - Coastal Chill Cryo & Wellness, and we are seeking a skilled Client Experience Coordinator to join our team. In this role, you will be responsible for creating a positive and welcoming environment for our clients, providing exceptional customer service, and supporting our team in delivering high-quality services. Salary: $11-$13 per hour.

Key Responsibilities:
* Greet clients arriving for scheduled services and walk-ins* Provide tours of facility and overview of available services to current & potential clients* Highlight and explain options for clients to add on additional in-house wellness services* Perform administrative functions such as answering phone calls and emails, taking payments, scheduling future appointments, and client reminder and follow up calls* Assist with keeping workspace and studio clean and organized* Assist with basic wellness studio upkeep (laundry, cleaning tasks, resetting rooms between clients, routine equipment inspection and upkeep)* Maintain knowledge of in-house retail products and guide clients on products available to support their goals* Help develop and grow a dedicated client list who commit to regular, ongoing wellness services thru purchase of memberships* Assist with client acquisition and retention* Phone call, email and direct message follow ups with client leads* Be a brand ambassador for Coastal Chill Cryo & Wellness in the studio and community* Participate in social media marketing capturing client testimonials and successes, sharing more about Coastal Chill services and products, and building brand awareness and community connections* Opening and closing duties as required* Inventory and ordering of supplies as needed

Requirements:
* Passion for supporting clients in the health, wellness, sports recovery, and aesthetic industry* Ability to create a positive and welcoming environment for all clients* Ability to help with individual service sales and memberships sales for services* Maintain efficiency with time management for client service delivery* Growth minded active learner seeking to enhance your skill set in the wellness setting* Ability to present self professionally and earn client trust and loyalty* Excellent communication and active listening skills - open to feedback* Adaptability to meet client and business needs* Ability to work well in a team environment and support company goals* Must have a professional work ethic, be reliable and adhere to attendance policies* Attend staff meetings and required company trainings* Handle client concerns when applicable. Direct issues to management as needed. Benefits include a competitive hourly rate, flexible scheduling, and opportunities for professional growth. We encourage you to apply if you are a motivated and detail-oriented individual looking for a challenging yet rewarding opportunity.

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