Pharmacy Operations Manager

2 weeks ago


Mableton, Georgia, United States Walgreens Full time
Job Description:

Key Responsibilities:

  • Oversee day-to-day non-clinical pharmacy operations and administrative activities.
  • Ensure efficient pharmacy workflow and a positive patient experience.
  • Supervise pharmacy technicians and cashiers within company guidelines.
  • Lead training, coaching, and performance management of pharmacy technicians.
  • Make decisions regarding performance management, including discipline and termination.

Customer Experience:

  • Engage customers and patients by greeting them and offering assistance with products and services.
  • Resolve customer complaints and respond to requests in a timely manner.
  • Model and share customer service best practices.

Operations:

  • Assist pharmacists in delivering patient care, including patient registration and prescription data entry.
  • Prepare medications for patients, count, and verify (where allowed by law).
  • Complete patient and physician calls under pharmacist supervision (where allowed by law).
  • Administer vaccines, health screenings, and other health services allowed by law.

People & Performance Management:

  • Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination.
  • Follow constructive discipline policy to discipline, suspend, terminate, or recommend the same.
  • Hold technicians accountable for attendance and timeliness.

Training & Personal Development:

  • Maintain PTCB certification through designated training programs and/or state required certification/registration.
  • Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
  • Obtain necessary certifications, education credits, and training as required by the company.

Communication:

  • Communicate with pharmacy team, relaying messages from the support center or other key emails as required.
  • Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

Requirements:

  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications:

  • Previous people management/leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

Salary Range: $22.50 per hour - $31.00 per hour.

Shift: Various

Store: 10968-MABLETON GA



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