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Process Documentation Specialist

2 months ago

Raymond, Ohio, United States OSI Engineering Full time

Job Summary:

OSI Engineering is seeking a skilled Technical Writer to join our team as a Process Documentation Specialist. This role involves working closely with product development teams to create comprehensive documentation that defines roles and responsibilities, development processes, and operational know-how.

Key Responsibilities:

  • Conduct in-depth interviews with team members and stakeholders to identify tasks, clarify roles, and document responsibilities across various groups and departments.
  • Create detailed process documents, including process descriptions, work steps, and inputs/outputs for specific activities within the product development lifecycle.
  • Develop how-to guides and training materials related to process documentation, aimed at facilitating new employee onboarding and ensuring consistency in process execution.
  • Collaborate with leadership to review and refine the created documents, ensuring they accurately reflect the required processes and responsibilities.
  • Establish and maintain a structured repository for all process documentation, ensuring easy access and consistent updates.
  • Contribute to organizational analysis efforts by documenting employee feedback on workload and process-related frustrations and suggesting solutions.

Requirements:

  • 1-3+ years of experience in technical writing and process documentation.
  • Proficient in word processing and collaboration tools such as Microsoft Suite and Confluence.
  • Strong written and verbal communication skills, with the ability to interact effectively with a wide range of people and job functions, including engineers and senior leadership.
  • High attention to detail, with a commitment to producing accurate and thorough documentation that meets high standards of quality.
  • Basic project management skills, including the ability to determine timelines, prioritize tasks, and manage workloads efficiently.
  • Strong organizational skills to structure and maintain a comprehensive documentation repository.
  • Ability to generate creative solutions to problems and approach challenges with an open mind, willing to try different and novel approaches.

Bonus Requirements:

  • Previous experience in an R&D environment.

Working Conditions:

This is a contract position with a duration of 12 months. The location is Raymond, OH, with a hybrid work arrangement.