Customer Service Associate

3 weeks ago


New York Mills, New York, United States Staffworks CNY Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Staffworks CNY. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Use computer technology to handle high call volumes and manage customer interactions.
  • Assist with placement of orders, refunds, and exchanges.
  • Provide information about company policies and procedures.
  • Upsell and cross-sell products and services to customers.
  • Compile reports on customer satisfaction and feedback.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Experience working in customer service or a related field preferred.

We offer a competitive salary and benefits package, including accrued paid sick leave, referral bonus incentives, and eligibility for health insurance. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.



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