Project Coordinator Expert
1 week ago
About METERGY SOLUTIONS LLC
">We are a leading provider of turnkey submetering solutions, helping our clients effectively manage their utility consumption for over 20 years. Our expertise spans electricity, water, and thermal submeters, with a focus on delivering comprehensive solutions from design to implementation to billing.
">We value strong customer relationships and team collaboration to achieve our goals. As a portfolio company of Brookfield Infrastructure, we have access to large-scale capital, infrastructure investment expertise, and global reach.
">Job Summary:
">This role is responsible for scheduling field technicians and associated documentation processes. The ideal candidate will possess excellent record-keeping ability and organization skills, as well as proficiency in Microsoft suite.
">Key Responsibilities:
">- ">
- Process customer requests for field service work">
- Coordinate with building management staff to schedule field work">
- Quickly respond to cancellations and urgent requests">
- Determine if customers require authorizations before scheduling work">
- Issue reports to customers after all work is completed or upon request">
- Issue reports to the accounting department for invoicing of work completed">
- Schedule daily field service for all unresolved problems">
- Process requests from the billing department for readings of billing customer sites">
- Process commissioning requests from the sales department">
- Scheduling: proactively initiate contact with clients to schedule annual required testing, setting up service dates and following up to confirm appointments.">
- Servicing: This role requires strong organization skills. Making sure everyone is aware of changes and what work needs to be performed during on-site visits. Review reports to make sure we come away with a successful result or remedy any issues quickly and effectively.">
- Reporting and Data Entry: Responsible for gathering reports and generating official documents for annual state required tests, as well as checking for completeness and following up as needed.">
- Provide the highest level of customer service and professionalism to our clients through phone, email and on-site interactions. Communication should be clear, and requests should be responded to in a timely manner.">
- This role in the long run will require an understanding of submetering, state reporting laws, and basic troubleshooting of common errors. While a candidate with a background in an electrical field is ideal, we are open to candidates with strong scheduling and customer service backgrounds that are willing to learn.">
- Generate monthly progress/efficiency reports for the department.">
- ">
- Required Skills and Qualifications:">
- Excellent record-keeping ability and organization">
- Proficiency in Microsoft suite">
- 3-5 years' experience in customer service">
- Familiarity with bidding process or construction industry a plus">
- Bachelor's degree preferred">
- Property management experience a plus">
- $60,000 - $65,000 per year">
METERGY SOLUTIONS LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.
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