Customer Success Partner

1 week ago

Spring, Texas, United States Maersk Company Limited Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Partner to join our team at Maersk Company Limited. As a key point of contact for our customers, you will be responsible for nurturing customer relationships, managing space allocations, and supporting tender negotiations.

Key Responsibilities
  • Nurture customer relationships to achieve high satisfaction and retention levels
  • Manage required space allocations while ensuring compliance with process
  • Support tender negotiations by handling tasks such as submitting credit requests, customer BAF requests, NAP management, and coordinating with the TCM team on opportunity updates in SFDC
  • Assist with Logistics & Services (L&S) negotiations and quotations by aligning with TCM and Product teams
  • Lead contract efforts for Ocean and L&S, including sharing nominations with TCM, ensuring accurate filing, and obtaining customer signatures for FMC filing
  • Oversee Ocean contract management, including rate reviews, BAF updates, adding or removing lanes, and ensuring contract or rate extensions are executed
  • Manage all waiver requests within the GAM process
  • Track customer performance with proactive follow-up on forecasts
  • Facilitate customer escalations and manage internal resolutions
  • Ensure invoice quality and vendor performance
  • Handle all customer lift reporting requirements
Requirements
  • Relevant bachelor's degree (highly preferred)
  • Experience in customer-facing roles, preferably in sales logistics services (must)
  • Strong analytical, problem-solving, and communication skills
  • Proficiency in CRM software and other relevant tools
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Industry experience in ocean carrier, transportation logistics, or shipping logistics (highly valued)
  • Inside sales contract management experience (desirable)
Company Benefits
  • Medical
  • Dental
  • Vision
  • 401k + Company Match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules (when possible)
  • And more
Pay Range

$50,000-$60,000

The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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