Customer Service Representative

5 days ago


New Orleans, Louisiana, United States Staff My Agency Full time

At Staff My Agency, we are seeking a highly motivated and customer-focused Insurance Specialist to join our team. As a successful State Farm Agent Team Member, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experiences.

About Us

We are committed to delivering exceptional service to our customers, and we believe that our team members are the key to our success. As an Insurance Specialist, you will have the opportunity to work with a dynamic and supportive team, where everyone is passionate about providing outstanding service to our customers.

As an Insurance Specialist, your primary responsibility will be to establish strong relationships with our customers, provide prompt and accurate service, and educate them about insurance options. You will also be responsible for maintaining accurate records, responding to inquiries, and resolving any issues promptly.

Key Responsibilities
  • Establish customer relationships and follow up as needed
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused review process to educate customers about insurance options
Requirements
  • Bilingual Spanish/English (required)
  • Must have Property & Casualty license or be able to obtain
  • Must have Life and Health license or be able to obtain
  • Prior State Farm experience a plus
  • Excellent interpersonal skills
  • Excellent communication skills, written, verbal, and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail-oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task

We offer a competitive compensation package, including base salary and commissions. As an Insurance Specialist, you will also receive valuable experience, growth potential, and opportunities for advancement within our agency.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. We look forward to hearing from you.



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