Tire Sales Representative

3 weeks ago


El Paso, Texas, United States Martin Tire Full time
{"title": "Tire Sales and Service Advisor", "description": "Tire Sales and Service Advisor

Martin Tire is a 3rd generation owned and operated family business with a strong commitment to customer satisfaction and quality products and services. We are seeking an experienced Sales and Service Advisor to join our team.

Responsibilities:
  • Promote and sell all products and services offered by Martin Tires, adhering to company standards and expectations.
  • Provide exceptional customer service, greeting customers in a professional and courteous manner, both in person and over the phone.
  • Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services based on knowledge and communicate additional recommendations from technicians to customers.
  • Properly document all recommendations in customer files.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of products and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion, and update them throughout the day on service status.
  • Follow proper procedures when cashing out customer tickets, including reviewing completed multi-point inspections and explaining applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Requirements:
  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and ability to work in a process-driven environment.
  • Possess a valid Texas driver's license or obtain one within 30 days of hire date.
  • Ability to work a minimum of five days, including Saturday.

Martin Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

", "company": "Martin Tire", "location": "El Paso, Texas and Southern New Mexico"}

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