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Eligibility Specialist

2 months ago

Camden, New Jersey, United States Savista Full time
Job Summary

We are seeking a highly skilled Eligibility Specialist to join our team at Savista. As a key member of our revenue cycle team, you will play a critical role in ensuring that our clients receive the financial assistance they need to access quality healthcare.

Key Responsibilities
  • Screen customers for financial assistance programs, including Medicare, Medicaid, and charity care
  • Conduct face-to-face and phone interviews to determine eligibility for financial assistance
  • Provide superior customer service to multiple clients and platforms
  • Use Savista's eligibility screening tool to determine customer eligibility for financial assistance programs
  • Facilitate the application process and direct customers to the appropriate next step
  • Collect and process upfront deposits or set up payment arrangements as required
  • Act as an advocate for customers and liaison between colleagues, clients, and government agencies
Requirements
  • Bilingual in English and Spanish (or other languages)
  • High school diploma or GED
  • 2+ years of experience in a customer service role, interacting directly with customers
  • Intermediate knowledge of patient access services and the revenue cycle
  • Demonstrated experience communicating effectively with customers and simplifying complex information
  • Ability to handle escalated customer and client issues
  • Proven capability to think critically and drive successful solutions for client and/or patient concerns
Preferred Skills
  • Thorough understanding of commercial and government insurance plans, payer networks, government resources, and medical terminology
  • 2 years of experience working within financial counseling in a hospital, physician office, or home environment
  • Ability to navigate Internet Explorer and Microsoft Office

Savista is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity, or any other federal, state, or local protected class.