Senior Director of Operations for Behavioral Health Services

3 weeks ago

New York, New York, United States Callen-Lorde Community Health Center Full time

About the Opportunity

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We are seeking a highly experienced and visionary Senior Director of Operations to lead our Behavioral Health Services team. As a key member of our leadership team, you will be responsible for ensuring the seamless delivery of high-quality mental health care to our diverse patient population.

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Key Responsibilities:

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  • Oversee daily operations of Behavioral Health Services across multiple locations, ensuring efficient and effective delivery of services
  • Collaborate with leadership teams to integrate and improve service delivery, promoting a culture of excellence and innovation
  • Manage patient access, visit volume, and benchmark standards, driving continuous quality improvement
  • Develop and implement process monitoring systems and actionable data reports, informing strategic decisions and operational improvements
  • Foster interdepartmental communication and address patient concerns, ensuring exceptional customer satisfaction
  • Support clinical initiatives and internal referral processes, promoting evidence-based practice and collaboration among healthcare providers
  • Participate in hiring, training, and supervising staff, developing a high-performing team that shares our commitment to excellence
  • Evaluate and ensure compliance with regulatory requirements and quality standards, safeguarding the integrity of our programs

Qualifications:

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  • Bachelor's Degree required in a related field; Master of Social Work (MSW) or MBA preferred
  • Three years of managerial experience in a mental health or healthcare setting, preferably in a leadership role
  • Experience in practice management in a healthcare setting, including budgeting and resource allocation
  • Knowledge of compliance regulations for Article 28 and Article 31 clinics
  • Experience working in article 31 and article 28 environments strongly desired
  • Strong track record of leadership, administrative, and organizational skills, with a focus on operational efficiency and effectiveness

Compensation and Benefits:

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We offer a competitive salary range of $120,000 - $150,000 per year, commensurate with experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and generous paid time off.

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Why Join Our Team?

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At Callen-Lorde Community Health Center, we are dedicated to providing sensitive, quality healthcare and related services targeted to New York's lesbian, gay, bisexual, and transgender communities. We believe in fostering an inclusive and welcoming environment, where everyone can thrive. If you share our passion for delivering exceptional care and advancing social justice, we invite you to join our team.

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About Us:

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Callen-Lorde Community Health Center is a leading provider of LGBTQ healthcare, serving individuals regardless of ability to pay. With a rich history dating back 50 years, we have been transforming lives through excellent comprehensive care, research, advocacy, and education.

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Award-Winning Organization:

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Callen-Lorde has received numerous awards for our innovative approaches to healthcare, including the prestigious Robert Wood Johnson Foundation Award for Excellence in Healthcare Leadership. We are proud of our legacy and look forward to continuing our mission-driven work in the years to come.

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