Recertification Specialist

14 hours ago

Philadelphia, Pennsylvania, United States CRM Residential Full time
About the Role

CRM Residential is seeking a highly skilled Recertification Specialist to join our team. As a key member of our community management team, you will play a critical role in ensuring the smooth operation of our properties.

Key Responsibilities
  • Resident selection and orientation in accordance with our Resident Selection Plan
  • Assist with the leasing of vacant apartments in an expeditious manner, striving for 100% occupancy
  • Handle the timely recertification and interim recertifications of residents in accordance with HUD regulation and Low-Income Housing Tax Credit Program
  • Maintain the waiting list book and keep it up to date in the computer following HUD regulations
  • Assist with the development of goals and objectives for the property
  • Maintain resident files according to policy outlined in CRM's Occupancy Manual
  • Assist Property Manager in preparation of various file reviews, such as Management Review, Mortgagee Inspection, and Accept daily resident requests and write up corrective work orders as directed by the Maintenance Plus program
  • Daily management of office duties, including maintaining an open office at prescribed times and immediately handling daily work orders that come in
  • Take applications for prospective residents, compute applications for eligibility, with supporting documents, and send out billing notices
  • Greet in-coming guests, respond to mail, and handle all incoming telephone calls
  • Maintain a professional demeanor and attend required trainings
  • In absence of the Community Manager, enforce the lease and the rules and regulations, and complete all required reports as directed by various departments of CRM Residential
  • Required to observe all federal and local Fair Housing Laws
  • Perform other related duties, as assigned
Requirements
  • High School diploma or equivalent education required. 3-4 years of experience can offset minimum educational requirements for this position
  • 1-2 years of certification experience required
  • HUD experience required
  • Must have experience with recertifications, RealPage OneSite, and inspections
  • The position requires effective oral and written communication skills
  • Proficiency in Microsoft Office (Excel and PowerPoint in particular)
  • Ability to work with a variety of people and make them feel comfortable quickly
  • Must be able to multi-task
  • Ability to work any scheduled hours as well as additional hours needed to complete the job
  • The position requires effective oral and written communication skills
  • Strong customer service skills required
  • Must have strong organizational and time management skills
About CRM Residential

CRM Residential is an award-winning full-service property management company, professionally managing 11,000+ apartments valued in excess of one billion. We are exclusively third-party, so there is no conflict of interest between the properties that we manage for our clients and our own properties. Our focus is dedicated to our clients.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you have a desire to work for a reputable company, we encourage you to apply for this exciting opportunity.

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