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Branch Operations Coordinator

2 months ago

Fountain Hills, Arizona, United States WELLS FARGO BANK Full time
About Wells Fargo

At Wells Fargo, we believe that a meaningful career is more than just a job. It's about finding all the elements that help you thrive, in one place. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued and supported.

About the Role

We're seeking a Branch Operations Coordinator to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you'll play a critical role in supporting customer experience, completing operational activities, and minimizing risks under established policies.

Key Responsibilities
  • Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Support the Branch manager in operational tasks and scheduling
  • Resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Support customers and employees in resolving or escalating concerns or complaints
  • Receive guidance from managers and exercise judgment within defined policies and procedures
  • Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
  • Identify information and services to meet customers' financial needs
  • Motivate a diverse team to achieve full potential and meet established business objectives
Requirements
  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred Qualifications
  • Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Cash handling experience
  • Well-organized, independent, and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience, including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Motivate others to achieve full potential and meet established business objectives
What We Offer

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We're recognized for our commitment to diversity, equity, and inclusion, and we're proud to be a top-ranked employer in the US.

We're an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.