Software Application Support Specialist

3 weeks ago


Austin, Texas, United States Apple Full time
Job Description

A great opportunity has arisen for a talented support engineer to join Apple's global team supporting the online retail eCommerce platform. This role is technical in nature and requires the individual to gain deep knowledge of the platform to provide expert-level support to business and engineering teams.

The ideal candidate will possess strong people skills, excellent written and verbal communication skills, and the ability to distill complex technical topics into easy-to-understand language. As a member of the support engineering team, you will play an active role in defining standard practices and procedures, partner with engineering teams to prioritize and fix production defects, and work non-standard hours to support incident mitigation.

This position offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as opportunities for growth and professional development within a dynamic and demanding environment.

Key Responsibilities:
  • Provide expert-level technical support to business and engineering teams
  • Develop and maintain standard practices and procedures
  • Partner with engineering teams to prioritize and fix production defects
  • Work non-standard hours to support incident mitigation
Requirements:
  • 3+ years of software engineering experience in a large-scale environment
  • Years of experience focused on Application Support Engineering
  • BS degree or higher in CS or related field
  • Coding knowledge in Java, Scala, frameworks related to Java
  • Skills and experience in monitoring, alerting, fault analysis, and automation


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