Customer Service Team Member

3 weeks ago


Madison, North Carolina, United States Pine Hall Brick Full time
Job Overview

Pine Hall Brick is a leading manufacturer of high-quality masonry products, seeking an experienced Customer Service Representative to join our team. This role demands exceptional customer service skills, the ability to communicate effectively, and the capacity to meet and exceed company goals.

Key Responsibilities
  • Provide efficient and friendly service to all customers via phone, email, and in-person interactions.
  • Work collaboratively with the sales team to ensure customer needs are met and exceeded.
  • Maintain accurate records of customer interactions, orders, and account information.
Requirements
  1. Bachelor's degree in Business Administration or related field.
  2. Minimum 3 years of experience in customer-facing roles, preferably in the masonry industry.
  3. Excellent communication and problem-solving skills.
  4. Proficiency in Microsoft Dynamics ERP system and strong computer skills.
Benefits

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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